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How to make a complaint

Complaints must be made in writing.

You can send us your complaint by:
(a) sending us a completed complaint form. Complaint forms can be obtained by downloading the form, complaint form (PDF, 176.9 KB).

Alternatively ring us on 07 3406 7737 (or if you are ringing from outside Brisbane, on 1300 655 754) to ask us to send you a copy by post or collect a copy from the Commission's office (see contact details).

Please remember to sign the declaration on the back of the complaint form, and attach photocopies of any relevant documentation. Do not send us the original documents.

(b) sending us a letter or email outlining the details of your complaint.

A new online complaint form will be available soon.

You must (if you can) identify the lawyer or other person you are complaining about. You must also describe the conduct you are concerned about. The more detail you can provide, the better.

Complaints about legal costs

For more information regarding concern of a costs nature, the following fact sheets we recommend reading for assistance:
Legal costs - your right to know (PDF, 67.0 KB); 
Your right to challenge legal costs (PDF, 236.1 KB);
Ten questions to ask your lawyer about costs (PDF, 147.1 KB)
'No win-no fee' costs agreements (PDF, 182.7 KB).

Last reviewed
4 March 2014
Last updated
4 March 2014

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