How to make a complaint
Complaints must be in writing.
You can send us a complaint by outlining the details of your concerns by:
(a) using the electronic word version of our complaint form ;
(b) writing us a letter; or
If using the electronic version of the complaint form, open the document and complete the form on screen. You can then save the form to your computer and email it to us along with any attachments at: email@example.com.
We would prefer you to email this form to us as it means we can deal with your complaint more quickly than if it came to us by post. It is important that you do not PDF the electronic version of the complaint form, just send it to us in its current format.
You will automatically receive an email to confirm that we received your form.
If you can't email it to us, you can still fill in the form using your computer and print it off and send it to us.
If you wish to make a hand written complaint, you can use the PDF version of the complaint form .
Alternatively ring us on 07 3406 7737 (or if you are ringing from outside Brisbane, on 1300 655 754) to ask us to send you a copy by post or collect a copy from the Commission's office (see contact details).
When making a complaint using any of the methods explained earlier it is very important that you:
• identify (if you can) the lawyer or other person you are complaining about;
• describe the conduct you are concerned about. The more detail you can provide, the better; and
• provide us with any material you believe will support your complaint.
Please remember to complete the declaration on the complaint form, and attach photocopies of any relevant documentation. Do not send us original documents unless we ask for them.
Complaints about legal costsFor more information regarding concern of a costs nature, the following fact sheets we recommend reading for assistance:
Legal costs - your right to know ;
Your right to challenge legal costs ;
Ten questions to ask your lawyer about costs ;
'No win-no fee' costs agreements .