Client Service Charter
The following Client Service Charter has been developed in conjunction with the Queensland Law Society. We encourage lawyers and consumers to use the Charter as a basis for discussion between lawyers and clients at their first meeting. It can be a useful tool to help establish a respectful and professional relationship and effective two-way communication. We also suggest referring to the information sheet Communicating with your lawyer.
The Charter
As a member of the Queensland Law Society, it is our aim to ensure that you are satisfied with our service.
What you can expect from us:
- We will put your interests first
- We will treat you courteously
- Your matter will be handled by competent staff
- You will receive advice that is legally correct and relevant to your needs
- We will explain what your costs are likely to be and keep you informed of your costs as your matter progresses
- We will keep you informed of developments in your matter
- We will keep your matter confidential.
In turn we ask that you:
- Be honest and frank with us about what you hope to achieve
- Provide us with clear information and instructions
- Provide funds promptly to be placed in trust to pay outlays and disbursements
- Pay our accounts in accordance with agreed terms.
Concerns:
If problems arise, we invite you to contact our Managing Partner to discuss your concerns. Formal complaints can also be made to the Legal Services Commission.