With the progression of technology, more legal practices are utilising technology to assist with case management, information management and other administrative activities. This technology can be used by legal businesses to improve practices such as administration, communication and record keeping.
All technology practices should be underpinned by robust business practices and should always assist with improving client services and business practices. System failure cannot be an excuse for compromising client service.
Steps should be in place to ensure the business has an appropriate record keeping system and supporting procedures and processes that can access and manage information and transactions in the event the business ever goes offline.