Protection of Information

The Information Privacy Act 2009 (IP Act) regulates how Queensland government agencies (including the Legal Services Commission) collect and manage your personal information.

The Legal Services Commission is committed to protecting the privacy of individuals respecting the confidentiality of the information we deal with.

It is an offence to use or disclose information provided or obtained during the investigation and complaint process for any purposes except those outlined in the Legal Profession Act 2007.

The Legal Services Commission collects, receives, uses, stores and discloses your personal information in accordance with its obligations under the Legal Profession Act 2007 and the Information Privacy Act 2009.

For the purposes of assessing, negotiating or investigating a complaint, the Commission may disclose your personal information to the person named in a complaint, their legal representative and the legal profession’s regulatory authority, either the courts, Queensland Law Society (QLS) or the Bar Association of Queensland (BAQ).

If a complaint proceeds to a disciplinary hearing, your personal information will usually be disclosed to the disciplinary body. A disciplinary body includes the Queensland Civil and Administrative Tribunal (QCAT), and the Legal Practice Committee (LPC). Disciplinary hearings are open to the public.

The Legal Services Commission is subject to the Public Records Act 2002. Any relevant email correspondence sent to the Commission may be treated and retained as a public record.

Email messages may also be monitored by the Information Technology staff of the Department of Justice and Attorney General for system troubleshooting, maintenance and security purposes.

Visitors to this website may have certain information about their visit logged for statistical and diagnostic purposes only.

Information collected may include:

  • the requesting IP address
  • the type of browser being used
  • the date and time of the visit
  • the pages and resources accessed and downloaded
  • the previous site visited.

The Legal Services Commission takes precautions to protect your data from loss, unauthorised access, use, modification or disclosure, and against other misuse.

Except where access is restricted by law, persons may apply to the Legal Services Commission to access and/or amend their own personal information. Personal information can be amended if it is inaccurate, incomplete, out-of-date or misleading.

Personal information cannot be accessed by others, except as provided for by the Information Privacy Act 2009 (IP Act) and the Right to Information Act 2009 (RTI Act), or as required by other legislation.  The IP Act is used to process applications seeking access to information that is soley the applicant’s personal information.

The RTI Act is used to process applications requesting access to a mixture of personal and non-personal information. An application fee is payable for applications made under the RTI Act.

Any request for access to, or amendment of, personal information should be directed to our RTI Officer at the following address:

The RTI Officer
Legal Services Commission
PO Box 10310
Brisbane Adelaide Street Qld 4000

If applying in person, please deliver your application to Level 30, 400 George Street, Brisbane.

If there are concerns with the way the Legal Services Commission has used information, please contact the Commission.

Privacy complaints can also be made to the Commission. For information on how to make a complaint, and how the complaint will be handled, please see Providing feedback.