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How to make an application

Before making an RTI application you can check to see if the information is already available. You can:

  1. Check to see if the information you're looking for is already available from:
    • our publication scheme - information about the LSC, our services, finances, priorities, decisions, policies, lists and registers
    • our website
  2. Contact the RTI Officer on 07 3564 7726 or email if the information is not already available. We'll help determine if the information is accessible through an administrative release process, or we'll advise if you need to make an RTI request to access it.

If you wish to make an application to obtain access to information you believe we hold and that we have not already made publicly available or accessible through an administrative release process, you must use the prescribed application form (PDF, 191.2 KB).

You may apply by post or in person. If applying by post, please send to:

The RTI/Privacy Co-ordinator
Legal Services Commission
PO Box 10310 Adelaide Street
Brisbane Qld 4001

If applying in person, please deliver your application to Level 30, 400 George Street, Brisbane 4000.

If your application is for information that is a mixture of personal and non-personal information, it will be processed under the RTI Act. If the application is to access information that is solely your own personal information, it will be processed under the IP Act.  However, you can use the same application form for either type of application.

Under the RTI Act, an application fee must be paid before the application will be processed. The current application fee is $50.80.  The processing charges for an RTI application are:

  • if the agency spends less than 5 hours - nil;
  • if the agency spends more than 5 hours processing the application - $7.85 per 15 minutes or part of 15 minutes.

If the agency spends more than 5 hours processing an application, the processing charge applies to every hour.  So, if processing takes 6 hours, there is no "free" 5 hour period.

The access charges for RTI applications are:

  • for copies of documents provided as a black and white A4 photocopy - $0.25 per page.

There are no access charges if documents are provided by email or on a CD.  Please note:  USBs will not be provided.

If your application relates solely to access to your personal information, you do not need to pay the application fee.

Waiver of charges:

Processing and/or access charges may be waived if:

  • the agency considers the likely associated cost would be more than the likely amount of the charge;
  • an applicant is in financial hardship (ie holds a specified valid concession card); or
  • the applicant is a non-profit organisation and the Information Commissioner has decided that the organisation is in financial hardship.

If you have made an application under the RTI Act and not paid an application fee, or made an application under the IP Act which should properly have been made under the RTI Act because it is a “mixed information” application, we will contact you to request payment of the application fee before commencing to process the application. If charges are assessed as being payable, we will provide you with an estimate. You will then have an opportunity to amend the scope of your application should you wish to, for example, by reducing the number of documents to which you seek access.

Payment can be by way of cheque or money order payable to “Department of Justice and Attorney General”. We do not accept payment by credit card.

We can accept payment of the application fee by:

1. Cheque or money order made payable to "Department of Justice and Attorney General.

2. Direct deposit styled as follows:

BankCommonwealth Bank
Account Number10005832
Account NameDepartment of Justice and Attorney-General Controlled Account
ReferenceLSC RTI [insert your surname]

The processing period for an application is 25 business days.  However, if consultation with a third party is required, an additional 10 business days is added to the processing period.

At the end of the processing period, you will be provided with a written decision in response to your application.   You are entitled to seek review of the decision if you are unhappy with it.  You can either apply to us for a review by a more senior officer, or you can apply direct to the Information Commissioner.

If you have any questions about making an application to us under the RTI Act or the IP Act, please contact our RTI/Privacy Co-ordinator by email or on telephone 07 3564 7726.

Last reviewed
25 July 2019
Last updated
25 July 2019

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