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The Commissioner believes that publishing our policies and procedures increases accountability and transparency by assisting both legal professionals and members of the public understand our decision making processes.

The policies and procedures currently available are set out below.

In-house policies and guidelines

Code of conduct (PDF, 453.6 KB)

Complaints about us policy (PDF, 281.0 KB)

Complaints about us procedure (PDF, 371.5 KB)

Discipline Application Guidelines

Out of time complaints (PDF, 69.2 KB)
Own motion investigations (PDF, 71.1 KB)
Privacy and confidentiality
Public Interest Disclosure (PDF, 132.0 KB)

Regulation 89 Policy - Cost Reports (PDF, 100.8 KB)

Memoranda of Understanding

The Commission has entered into the following Memoranda of Understanding with other agencies or professional associations.
The Office of Fair Trading (PDF, 447.6 KB) - 30 November 2011
- The Office of the Migration Agents Registration Authority (PDF, 123.8 KB) - 4 April 2012

Last reviewed
7 December 2018
Last updated
23 January 2019

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