PoliciesThe Commissioner believes that publishing our policies and procedures increases accountability and transparency by assisting both legal professionals and members of the public understand our decision making processes.
The policies and procedures currently available are set out below.
In-house policies and guidelinesCode of conduct
Complaints about us policy
Complaints about us procedure
Discipline Application Guidelines
Guidelines for conducting surveys and research
Out of time complaints
Own motion investigations
Privacy and confidentiality
Public Interest Disclosure
Regulation 89 Policy - Cost Reports
Memoranda of UnderstandingThe Commission has entered into the following Memoranda of Understanding with other agencies or professional associations.
- The Office of Fair Trading - 30 November 2011
- The Office of the Migration Agents Registration Authority - 4 April 2012