Analysis of the Commission's complaints database
The Commission routinely subjects its complaints database to analysis in order among other things to identify the practices and practitioners most at risk of complaint and it publishes that information in its annual reports.
The annual reports are available from the Publications / Annual Reports section of the web site here.
Appendix 4 of the annual reports contains detailed statistical information.
We increasingly have the capacity to identify major trends and conduct further research that will enable us to share our knowledge gained from complaint handling and compliance auditing with the profession and others, as a contribution to improving standards of practice in the legal profession.
Women lawyers project
One current example of research being undertaken to further explore a question that arises from analysis of the LSC database is the project we are conducting in collaboration with Dr Francesca Bartlett of the University of Queensland on why women solicitors are less than a third likely to have complaints made about them than are male solicitors.