One of the Commission’s most fundamental purposes is to promote high standards of conduct in the delivery of legal services. We achieve that in part by dealing with complaints, by undertaking compliance audits of incorporated legal practices and by commencing regulatory or disciplinary action as appropriate but we want to do more.
We want to learn as much as we can from our experience performing those roles and to pro-actively communicate what we learn and to join with the professional bodies, law schools and other legal services stakeholders to undertake projects and research directed to help improve standards of conduct in the profession. We want to do what we can to help reduce the incidence of the sorts of conduct that gives rise to complaints in the first place.
The projects we go on to describe support those goals. Some of them are discrete, one-off projects and others are more developmental and build on earlier pilot projects or workshops.