Information for consumers
Service outage notice
Website maintenance will be occuring between 1am-7am AEST on both 11 and 13 December 2013. You may receive a timeout or error message during this period.
The Legal Services Commission is committed to communicating what we learn as we go about our work. We are making it a priority to publish information which helps users of legal services be better informed about the nature of the legal system, the legal services and products which are available to them, some of the common traps and pitfalls and their rights and obligations.
Our Guides and Fact sheets are an important part of our continuing consumer protection work. We hope they will not only help users of legal services in their interactions with lawyers and the legal system but also help lawyers provide their clients with better ‘customer service’ and improve standards of conduct in the provision of legal services more generally.
Client Service Charter
We have developed the following Client Service Charter in conjunction with the Queensland Law Society. The Society encourages lawyers, and we encourage consumers to use the Charter as a basis for discussion between lawyers and clients at their first meeting.
- Communicating with your lawyer
- Making a complaint
- Compensation orders
- Discipline applications
- Disciplinary Hearings
- Legal costs - your right to know
- Your right to challenge legal costs
Complaints about Lawyers
For information on how to make a complaint about a lawyer, please click here