We are keen to get feedback about our performance from the people we deal with as we go about our work - from people who ring or write to us with inquiries; from people who have made formal complaints; from lawyers who have been subject to complaints; and from lawyers more generally, legal academics and our other stakeholders including members of the public.
We are keen to learn from what we are told how we can improve the ways we go about our business, and to do it better and smarter. You can either use the form provided below to provide feedback, or via the other methods listed further on the page. We would prefer that you provide your name, but if you want to remain anonymous, please enter 'anonymous' where it prompts you for your name or email address.
We receive feedback in three main ways, through:
- Unprompted feedback - from people we have dealt with, usually by mail or email;
- Online feedback surveys - responses we have received;
- Complaints about us - the information we are given by people who are dissatisfied with decisions we have made or our quality of service and who have made formal complaints
We have summarised ‘our take’ on the feedback we have received over recent years as follows: