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• About the Commission
  • About the Commission
  • Meet the Commissioner
  • Strategic plan
  • Our people and organisational structure
  • Our performance
  • Your feedback
  • Media room
• Complaints
  • Complaints
  • Making a complaint
  • On-line Complaint and Inquiry Form
  • Complaints about legal costs
  • The Commission's role in relation to complaints
  • Frequently asked questions about making a complaint
  • Types of complaints
  • Complaints process flowchart
• Investigation matters
• Compliance
  • Compliance
  • Incorporated Legal Practices and Multi-Disciplinary Partnerships
  • Personal Injuries Proceedings Act 2002
  • Anti-Money Laundering and Counter-Terrorism Financing Act 2006
• Discipline
  • Discipline
  • The Queensland disciplinary bodies
  • The Queensland discipline register
  • The interstate discipline registers
  • Disciplinary and other relevant regulatory decisions
• Projects and research
  • Projects and research
  • Analysis of the Commission's complaints database
  • Web based surveys
  • Interactive scenarios
  • The lawyers, clients and business of law symposium series
  • Women in the law in Queensland
• Headline Issues
  • Headline Issues
  • Our priorities 2009 - 2010
  • Lawyers, law students and depression
  • National Legal Profession Reform

• Policies and guidelines
• Forms
• Speeches and publications
  • Factsheets
  • Publications
  • Speeches
• Useful links
• Contact us

About the Commission

The Legal Services Commission is an independent statutory body which first 'opened for business' when the Legal Profession Act 2004 commenced on 1 July 2004. The Act was repealed on 1 July 2007 and replaced by the Legal Profession Act 2007 which gave us all the same and some additional powers and responsibilities.

Our core business is to receive and deal with complaints about lawyers; commence investigations on our own initiative when we suspect lawyers have acted improperly; audit incorporated legal practices to help them develop and maintain ethical workplace cultures, initiate disciplinary or other regulatory action as appropriate; communicate what we learn as we go about our work, contribute to related policy discussion and undertake projects and research.

We see our most fundamental purposes to be to protect the rights of legal consumers and promote high standards of conduct in the delivery of legal services.

On this page:

• Meet the Commissioner
• Strategic plan
  • our core business and our values 2008-2010
  • our performance plan 2008-2010
• Our people and organisational structure
• Our performance
• Your feedback
• Media room

You might be interested to learn something about the history of reforms to the regulation of the delivery of legal services in Queensland. There are a number of useful publications which describe that history including events leading up to the creation of the Commission in 2004, in particular:

• The University of Queensland Law Journal Volume 23, No 2, 2004, a Special Edition: Legal Profession Reform in Queensland
• Leslie Levin, Building a Better Lawyer Discipline System: the Queensland Experience, Legal Ethics, Volume 9, No 2, Winter 2006, pp 187-210

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See also:

Legal Profession Act 2007

Queensland Law Society website

Legal Aid Queensland website

QPILCH (Queensland Public Interest Law Clearing House)

• Your Lawyer and You
  A guide about the client/lawyer relationship, how to resolve disputes and making a complaint to the Legal Services Commission. (Last updated: Feb 2006)

Bar Association of Queensland website

Crime and Misconduct Commission website

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Queensland Government